The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, we’re often unable to fill the vacancy, causing substantial financial impact to the business.
Most businesses increase their prices to cover this shortfall however we do not feel that that is fair to our amazing clients who value our time. Instead we simply request that you provide your card details to secure your appointment.
Should you need to cancel your appointment with us, we request a minimum of 24 hours notice. Cancellations with less than 24 hours notice will result in a $30 charge to your card.
Rescheduled appointments without a minimum of 24 hours notice, will result in a $30 charge to your card. If the full appointment is held within 7 days of the original appointment the $30 charge will be taken off your appointment total.
If you are uncomfortable with submitting your card details via our secure booking portal please call the salon to place your appointment (your card details will then be taken over the phone.)
No Show Policy
As a courtesy you will be sent an email and sms reminder 48 hours prior to your appointment. Failure to confirm, reschedule or cancel your appointment will result in 100% of the service total being charged to your card on file.
We understand that life happens, and in some circumstances this charge may be waived at our discretion.
During your appointment you will be asked several times if you are happy with the service provided. If you are unhappy we urge you to please let us know so we can resolve the issue for you. If you choose to say yes and then change your mind later we will happily book you in to address the issue for you. Under no circumstances will we refund you for services rendered.
Late Arrival Policy
We want you to fully enjoy your time with us, so please arrive promptly for your service. Treatments at Sassy Minx are designed to deliver the most benefit within the time allotted. As a courtesy to our other guests, we’re unable to extend service times or issue refunds for late arrivals. While we make every effort to accommodate late arrivals, if you are more than fifteen minutes late, your service may have to be rescheduled and our cancellation fee will apply.
No Children Policy
We love children-some of us even have a few of our own!
At Sassy Minx we strive to maintain a relaxing atmosphere, and provide you with a retreat from your hectic life. Children have the potential to compromise that atmosphere, so for the comfort and relaxation of all clients, children are ONLY PERMITTED as clients.
We ask that you make childcare arrangements prior to visiting, especially if your child is sick.
If you arrive with children we will be required to reschedule your appointment and our cancellation policy will need to be enforced.
Right To Refuse Service Policy
For your safety, comfort, and satisfaction, Sassy Minx reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our salon and leave happy with the work we do. Please trust the judgement of our trained professionals.
Duty To Inform Policy
Your full disclosure during all pre-service consultations is mandatory. Sassy Minx will not assume responsibility for any adverse reactions suffered when a guest has failed to inform us of contraindicating conditions.
Scope Of Practice Policy
In Queensland, state law prohibits salon professionals from diagnosing or treating clients with hair/skin/nail abnormalities of any kind. Should your professional determine that you are ineligible for service, we will happily refer you to an appropriate physician. When your condition has been resolved, you are more than welcome to return.